“Before I spoke to the Home Heat Helpline I didn’t know where to turn to or what to do. My bills were out of control and I was getting into serious debt with the energy company. I ignored it for a long time, and then when I tried to do something about it I had a really frustrating time trying to talk to someone properly.

“When I spoke to the Home Heat Helpline they talked a lot of sense. They listened to me instead of talking at me. It was nice to talk to someone who understood.

“I’ve got three young kids – Sophie, who’s at school, Tyler and Doante – and right now I’m bringing them up on my own. It’s a struggle to get by and I know a lot of young people like me find it hard to ask for help. As a single mum you feel like you’re being judged and I wanted to prove that I could survive.

“Calling the Home Heat Helpline took a lot of stress and worry away. They suggested a number of ways that I could save energy and money.

“It’s changed our lives. Now I know when I get up that the kids can have their baths, I can have the heating on in the evening and I don’t have to worry about it cutting out.

“I would definitely say to other people to ring the Home Heat Helpline — especially younger people. It’s not just for old people. The longer you leave it the harder it’s going to get. It’s only a phone call and it’s not going to cost you anything, so why not?”

For more testimonies just like Kizzy Sheehan, you can read each case study of the other people we’ve helped.